Vivre Terms and Conditions

1. Definitions

Vivre Homes - VIVRE HOMES S.R.L., with its headquarters in Romania, Bucharest, Șerban Vodă Street, No 286, Bulding 3A, 6 Floor, ap 27, 4th District, postal code 040222, J2021015306408, VAT number RO44853220, organized under Romanian law.

SITE - The domain vivre.eu and its subdomains.

CONTENT has the following definition:

all information on the SITE that can be visited, viewed, or otherwise accessed through the use of a digital device;
the content of any email sent to its USERS or CLIENTS by Vivre Homes through electronic means and/or any other available communication method;
any information communicated by any means by an employee or collaborator of Vivre Homes to the USER or CLIENT, according to the contact information specified or not by them;
information related to the products, services, and/or prices practiced by Vivre Homes during a certain period;
information related to the products, services, and/or prices practiced by a third party with which Vivre Deco has entered into partnership contracts, during a certain period;
data regarding Vivre Homes, or other privileged data of this company.

SERVICE - The electronic commerce service conducted exclusively on the publicly available portions of the SITE, in the sense of providing the CLIENT the possibility to contract products and/or services using exclusively electronic means, including other remote communication methods.

MEMBER - A natural person who has or obtains access to CONTENT, by any means of communication (electronic, telephone, etc.) or based on a usage agreement between Vivre Homes and them, requiring the creation and use of an ACCOUNT.

CLIENT - A person who has or obtains access to CONTENT and SERVICE, after the creation of the MEMBER ACCOUNT.

ORDER - An electronic document that serves as a form of communication between the Seller and Buyer whereby the Buyer transmits to the Seller, through the Site, their intention to purchase Goods and Services from the Site.

RRP Price - Recommended Retail Price, meaning the Recommended Price by the Supplier - this is the information presented for some products near the sale price (to the left on pages with multiple products, below the sale price on the individual product page), with a font smaller than that of the sale price and in gray color. For products that are offered for sale at the RRP price, this is displayed only as a sale price. The RRP price is NOT a reference price used by Vivre Homes in its spaces and should be used only as information/recommendation from the supplier Vivre Homes. We display this information to be used in the comparative assessment of the product and the customer understands that by marking this information less prominently it is not intended to cause confusion and that, at the purchasing action and in My Cart https://ro.vivre.eu/cart, the sale price practiced for each product is clear.

DOCUMENT - These Terms and Conditions.

COMMERCIAL COMMUNICATIONS - Any type of message sent (such as: email / SMS / Viber / telephone / mobile push / web push etc.) containing general and thematic information, information regarding similar or complementary products to those you have purchased/viewed, information regarding offers or promotions, information regarding Goods and Services added to the “Account/My Cart” section, as well as other commercial communications, such as market research and/or opinion polls.

DISTANCE CONTRACT - According to the definition contained in OUG 34 of June 4, 2014 regarding consumer rights within contracts concluded with professionals, as well as for amending and supplementing certain normative acts article 2 point 7, as this has transposed Directive 2011/83/EU regarding consumer rights: any contract concluded between a professional and a consumer within an organized system of sales or service provision at a distance, without the simultaneous physical presence of the professional and the consumer, using exclusively one or more means of remote communication, up to and including the moment when the contract is concluded;

PERSONAL DATA - Any information regarding an identified or identifiable natural person (“data subject”); in principle, represents personal data: the name and surname of the person, residence, email address, personal identification number (CNP), phone number, client identification codes/online identifiers, location data, etc.;

PERSONAL DATA OPERATOR - Means the natural or legal person, public authority, agency, or other body that, alone or together with others, determines the purposes and means of processing personal data;

DATA SUBJECT'S CONSENT - Means any manifestation of free, specific, informed, and unambiguous will by the data subject by which they accept, through a declaration or an unequivocal action, that personal data concerning them can be processed;

PROCESSING - Any operation/set of operations on personal data (with or without the use of automated means), namely collection, recording, organization, structuring, storage, adaptation, modification, extraction, consultation, use, disclosure, dissemination, making available, alignment, combination, restriction, deletion, destruction, etc. (representing any kind of operation concerning personal data);

NEWSLETTER / ALERT - The means of periodic information, exclusively electronic, on products, services, and/or promotions carried out by Vivre Homes over a certain period, with no commitment from Vivre Homes regarding the information contained therein.

TRANSACTION - Collection or refund of an amount resulting from the sale of a product/service by Vivre Homes to the Client, using the services of the card processor agreed upon by Vivre Homes or by bank transfer, regardless of the delivery method.

2. General

2.1. The document establishes the terms and conditions for the use of the Site/Content/Service by the Member or Client, in case they do not have another valid usage agreement concluded between Vivre Homes and themselves. Please read this document carefully to prevent any unwanted/unpleasant consequences that may be assessed by the User/Member/Client as having a negative impact on their data and/or the information provided to Vivre Homes.

2.2. The provision of services and/or products will begin immediately after all required registration formalities are fulfilled. By opting for registration, the Member or Client agrees to provide correct name, address, and other necessary information for processing the orders placed. To correct or update this information, access the "personal data" menu within the "My Account" application.
By accessing the account and using the personal password, you are responsible for all actions that result from its use. Vivre Homes cannot be held liable for errors/incidents that occur due to the user's negligence regarding the security and confidentiality of their account and password.

2.3. The use, including but not limited to accessing, visiting, and viewing, of the Content/Service implies the acceptance of these terms and conditions by the Member or Client; the Client is obliged to continuously monitor the terms and conditions that may be updated, modified, and completed. In case of misunderstandings, the Terms and Conditions valid at the time of the order and their written notification by Vivre Homes shall apply.

2.4. Access to the Service is done exclusively by accessing the publicly available site ro.Vivre.eu.

2.5. By using the Site/Content/Service, the Member or Client is solely responsible for all activities resulting from this use. They are also liable for any material, intellectual, electronic, or any other damages caused to the Site, Content, Service of Vivre Homes, or any third party with whom Vivre Homes has contracts, in accordance with the applicable Romanian legislation.

2.6. If the User or Client does not agree and/or does not accept this Document regarding terms and conditions, they will send an email to contact@vivre.eu specifying the reasons and/or requests for changes.

2.6.1. Additionally, the User or Client can withdraw their expressed consent at any time, understanding that they are renouncing access to the Service, other services offered by Vivre Homes through the Site; for this purpose, the User or Client will send an email to dpo@Vivre.eu.

2.6.2. In the event that the User or Client does not wish to receive newsletters/alerts and/or communications for marketing and advertising/promotional purposes from Vivre anymore, they may request UNSUBSCRIPTION available within any communication via email or by sending a written request to the address and to the personal data protection officer at dpo@Vivre.eu.

2.6.3. The User or Client, in accordance with the provisions and norms regarding the protection of personal data, has the right to request the DELETION of their personal data processed for commercial purposes by Vivre based on the contract agreed by the parties, and in this regard, they can make a written request to the address and to the personal data protection officer at dpo@Vivre.eu.

2.6.4. The User or Client can revisit their decision at any time not to agree and/or accept the document, expressing their ACCEPTANCE for the document regarding terms and conditions in the form it will be available at that time.

2.7. In the event that the Client has paid for all unfulfilled Contracts with Vivre Homes and revokes their consent expressed in favor of the Document during the execution of an Order, Vivre Homes will cancel their Order without any further obligation of either party to the other or without either party being able to claim damages from the other.

2.8. This Site is addressed only to individual Members who are at least 18 years old, who have completed the appropriate registration steps and who have not been suspended or removed by Vivre Homes, regardless of the reason for suspension or removal. By becoming a Member, the person declares that they meet the aforementioned conditions.

3. Content

3.1. The Vivre platform does not hold ownership rights over the content of the pages posted in the space made available to users, does not examine the content of the materials at the time of their publication, but reserves the right (not the obligation) for itself and for any person designated by Vivre to refuse or delete, as it sees fit, any content available through the platform.

3.2. Vivre and any other person designated in this regard have the right to delete (remove) any content that violates the terms and conditions of use or is otherwise incompatible with the principles of this platform. Therefore, you agree to evaluate and bear all risks associated with the use of any content, including that related to the accuracy, completeness, or usefulness of such content.

3.3. As a user, you are solely responsible for your actions as well as for the consequences that they may have as a result of publishing materials that you upload, make publicly available on the Vivre platform, and acknowledge that the published materials may be accessed and processed by third parties, with the Vivre platform not holding a control function in this regard.

3.4. You agree not to do the following:

a) publish copyrighted material if you are not the author or if you do not have the author's permission to publish that material;
b) publish obscene, defamatory, threatening, discriminatory or malicious materials against another user, individual or legal person, or against any other third party;
c) publish personal data (including but not limited to images, video recordings, texts) without the express consent of the persons concerned, in the case of minors, without the express consent of their parents or legal representatives.
d) post, broadcast or transmit material (image, text: pornographic, erotic or sexually explicit, of any kind and in any form that promotes acts of pedophilia, incest, or bestiality, promoting hatred against certain groups of people, for reasons related to: race, ethnicity, religion, disabilities, gender, age, veteran status, identity or sexual orientation.) Creating personal profiles and publishing materials related to: video chat, escort services, erotic massage, or others of this kind is forbidden.
e) publish materials that contain viruses, worms, or other programs intended to destroy any system or information;
f) upload, post, broadcast or transmit in any other way any content for which you do not have the legal right to transmit or distribute under any conditions, under any legal system, Romanian or foreign, contractual or fiduciary relationships (such as confidential information, proprietary rights obtained or disclosed as part of employment relationships or under confidentiality agreements);
g) upload, post, broadcast or transmit in any other way any type of advertising, promotional materials, "junk mail," "spam," chain letters, pyramid schemes, or any other form of solicitation,
h) promote or provide information about the way illegal activities are conducted, promote physical or verbal harm against any group or person, or promote any act of cruelty to animals. This may include, but is not limited to, providing information about how to manufacture, acquire or assemble bombs, grenades or other types of weapons, and creating "crush" websites;
i) publish materials for competitive purposes on the platform or use the materials obtained through the platform for competitive purposes
j) post, broadcast or transmit any other material that infringes, in any way, the applicable legal norms.

3.5. Vivre reserves the unilateral right to edit, modify, or entirely or partially remove any material that falls under the above. In the case of violating the aforementioned provisions, Vivre reserves the right to edit the content or to completely remove the respective materials from the platform, as well as to block and delete the accounts of users at fault, without any notification, and without any obligation to refund any amounts collected for its services.

3.6. Vivre does not guarantee the credibility, accuracy of the information published by users or endorse any opinion expressed by users.

3.7. The Vivre platform acts as a passive factor in the online distribution and publication of information provided by users and is not obliged to verify in advance the material published by users. Therefore, Vivre is not liable in any way regarding the information and data posted, broadcasted, or transmitted by its users. If requested by a user, the company may investigate and verify claims and may decide whether the respective information should be removed.

3.8. Vivre may take actions or measures regarding the user or against the materials published by them. By entering material into any public or private segment of the platform, you grant Vivre representatives the continuous, irrevocable right (including moral rights) and license to use, reproduce, modify, adapt, publish, translate, distribute, or communicate the content in public (in whole or in part), internationally or incorporate it into other works of any form, in mass media or in technology known or to be developed in the future.

3.9. You also allow any person who is subscribed to access, view, store, or reproduce such materials for personal purposes. Subject to the above, the holder of such material published on the site retains any rights that may arise from it.

3.10. Content, as defined in the preamble, including but not limited to logos, stylized representations, trademarks, static images, dynamic images, text and/or multimedia content presented on the Site, is the exclusive property of Vivre Homes, and all rights obtained in this regard directly or indirectly (through usage and/or publication licenses) are reserved to it.

3.11. The Member or Client is not allowed to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, expose, include any content in any other context than the original intended by Vivre Deco, include any content outside of the Vivre Homes site, remove the markings that signify Vivre Homes's copyright over the content, and participate in the transfer, sale, distribution of materials made by reproducing, modifying, or displaying the content, except with the express consent of Vivre Homes.

3.12. Any content to which the Member or Client has and/or obtains access by any means is subject to the Document, in case the content is not accompanied by a specific and valid usage agreement concluded between Vivre Homes and them, and without any implicit or express guarantee formulated by Vivre Homes regarding that content.

3.13. The Member or Client may copy, transfer and/or use the content only for personal or non-commercial purposes, only if these do not conflict with the provisions of this Document.

3.14. In the case that Vivre Homes grants the Member or Client the right to use in the form described in a separate usage agreement, a certain content to which the Member has or obtains access as a result of this agreement, this right extends only to that content defined in the agreement, only for the duration of its existence on the site or the period defined in the agreement, under the defined conditions, if they exist and do not represent a contractual commitment from Vivre Homes for that respective Member, Client or any other third party who has/obtains access to this transferred content, by any means and who may be or is harmed in any way by this content during or after the expiration of the usage agreement.

3.15. No content transmitted to the Member or Client, through any means of communication (electronic, telephone, etc.) or obtained by them by accessing, visiting and/or viewing constitutes a contractual obligation on the part of Vivre Homes and/or its employee or collaborator of Vivre Homes who facilitated the transfer of content, if it exists, regarding that respective content.

3.16. Any use of the Content for purposes other than those expressly permitted by this document or by the accompanying usage agreement, if it exists, is prohibited.

4. Contact for Customers and Members

4.1. Vivre Homes publishes on the site the complete and correct identification and contact details of the Customer or Member.

4.2. By using the contact form or the service available on the site, the Member or Customer declares and accepts to be contacted by any available means, including electronic means, by Vivre Homes (without there being any obligation on the part of the company in this regard), understanding that by completing the information regarding their contact details, such as name, surname, email address, phone number, etc., this data will be processed and highlighted in the database for the purpose of improving commercial relationships, as well as for the good conduct of the company’s economic and commercial activities. For details and further information regarding the processing and management of your personal data, please refer to the chapter/article titled Privacy Policy.

4.3. The partial or full completion of the contact form and its submission does not in any way represent a commitment on the part of Vivre Homes to contact the Member or Customer.

4.4. Accessing the Site, using the information presented therein, visiting the pages, or sending emails or notifications addressed to Vivre Homes is done electronically, by phone, or by any other means of communication available to the Member or Customer and Vivre Deco, it being considered that they consent to receiving notifications from Vivre Homes electronically and/or by phone, including communications via email, short messages (SMS), or through announcements on the site.

4.5. The Customer expressly declares that the provided contact details belong to them (email address, phone number, delivery address) and that they may be used by Vivre Homes in its communications with the Customer.

5. Newsletters and Alerts

5.1. At the moment when a Member or Client creates an Account on the Site, accepting the Document (Terms and Conditions), they have the right to express or not express their consent regarding the receipt of newsletters and/or alerts from Vivre Homes via electronic and/or telephone means, including communications via e-mail, short messages (SMS), or through announcements on the site.

5.2. The data collected from the Member for the purpose of sending newsletters and/or alerts may and will be used by Vivre Homes within the limits of the Privacy Policy.

5.3. The withdrawal from receiving newsletters and/or alerts by the Member or Client can be done at any time:

5.3.1. By using the special link provided in any newsletters and/or alerts received (at the bottom of the email in the section “Click here to unsubscribe”), where this option is technically possible;

5.3.2. By modifying their consent regarding receiving newsletters and/or alerts and using pages in the restricted areas, within the individual Member Account, from ro.Vivre.eu.

5.3.3. By contacting Vivre Homes at the details mentioned above as specified in art. 2.6, with no subsequent obligation from either party towards the other or without either party being able to claim damages from the other.

5.4. The withdrawal of consent regarding the receipt of newsletters and/or alerts does not imply the withdrawal of consent given for this document and takes effect only for future purposes after the intention to withdraw has been communicated.

5.5. Vivre Homes reserves both the right to select the individuals to whom it will send newsletters and/or alerts, as well as the right to remove from its database any Member or Client who has previously expressed consent to receive newsletters and/or alerts, without any subsequent commitment from Vivre Homes, or prior notification of this.

5.6. Vivre Homes will not include in the newsletters and/or alerts sent to the Member or Client any other type of advertising material in the form of content referring to any third party that is not a business partner of Vivre Homes at the time of sending the newsletters and/or alerts.

6. Privacy Policy

We make every effort to ensure that we protect and respect your privacy regarding your personal data by implementing the necessary measures provided by the applicable laws and regulations regarding data protection, including the General Regulation (EU) 2016/679 on data protection (“GDPR”).

This chapter aims to inform you about the personal data we collect from you or that you communicate to us through this website, as well as how we will process this data.

6.1. According to the applicable laws and regulations regarding data protection (“GDPR”) - personal data are defined as any information regarding an identified or identifiable natural person. Primarily, personal data refers to: the name and surname of the individual, home address, email address, personal identification number (CNP), phone number, customer codes/account attribute of the registered account, tracking number for the delivery of the ordered product, etc.

6.1.1. The personal data collected and processed by Vivre Homes are: the name and surname of the person, home address (delivery address), email address, phone number, client identification codes/online identifier, billing information (in the case of completing an order), voice, banking information (in the case of a return/refund), social media account.

We do not collect and do not process sensitive data in any other manner, as defined by the General Data Protection Regulation (GDPR) in special categories of personal data. Additionally, we do not wish to collect or process data from minors under the age of 18.

6.1.2. Therefore, according to the “GDPR”, the data controllers (“Controllers”) is VIVRE HOMES S.R.L., a Romanian company with legal personality, headquartered in Bucharest, Romania, Bucharest, Șerban Vodă Street, No 286, Bulding 3A, 6 Floor, ap 27, 4th District, postal code 040222, with registration number in the Trade Register J2021015306408 and CUI RO44853220 having the obligation according to national laws and the EU Regulation 679/2016 (GDPR) to manage your personal data safely and only for the specified purposes. This data has been collected/processed/etc. in the commercial relationship that took place in the past and/or is ongoing and for which you have validly expressed your consent according to the applicable laws at the time of collection and obtaining personal data!

6.1.3. The Company informs that the enumeration in art. 6.1 and the following is purely indicative and that depending on the service engaged by the client, the undersigned will collect only those minimum personal data necessary to fulfill the purposes/activities carried out by Vivre.

6.2. In the process of operating this website, Vivre Homes collects certain information (“personal data”) relating to identified or identifiable natural persons, data provided by users of this website, through the voluntary expression of consent, directly (e.g. name, surname, postal address, email address, phone number) or indirectly (e.g. IP address, the use of UUIDS (unique identifiers provided by social logins).

6.3. The purposes for processing personal data provided by a “Member” or a “Vivre Client”, taken into account and pursued by Vivre Homes are the following:

processing orders and returns;
maintaining relationships with contractual partners for accounting purposes;
optimizing marketing activity;
solving requests regarding the fulfillment of an order
marketing communications;
account management within the Vivre platform;
statistical purposes
feedback provided for the services offered by Vivre Homes.

6.4. Vivre Company collects, processes, and manages your personal data in accordance with the “GDPR” for the following periods: (i) according to the provisions of the civil code regarding the legal institution of prescription, as well as the contractual conditions assumed by accepting the terms and conditions, the personal data collected are archived/kept by the Company for a period of 3 years from the termination of the contract (for the case of deliveries and non-intervention of return requests); (ii) the personal data collected are archived/kept by the Company for a period of 3 years and/or the Client has expressed from the date of the last return related to the account.

It is also good to know that we can process personal data to inform you about products and services, promotional offers, or to subscribe to the newsletter. As a general rule, this personal data will be processed for direct marketing purposes only with your consent and utilizing the communication channels (email, sms, etc.) you indicated at the time of providing consent. In this context, it is important to know that we will use your expressed consent for marketing purposes until it is withdrawn, with the possibility of withdrawing this type of consent at any time.

The Vivre Client, by providing personal data, declares and unconditionally agrees that their personal data will be included, archived in the database of the owner, thus expressly and unequivocally consenting that their personal data be stored, used, and processed according to the purposes specified in point 6.3.

6.5. Vivre Company informs you that processing represents: any operation/set of operations on these data (with or without the use of automated means), namely collection, recording, organization, structuring, storage, adaptation, modification, extraction, consultation, use, dissemination, making available, alignment, combination, restriction, deletion, destruction, etc. (these operations are indicated as examples in the Regulation, the notion of processing representing any kind of operation related to personal data).

6.6. At the territorial level, the provisions of the regulation apply to processing carried out by a controller or processor located in the EU, to the processing of personal data of individuals located in the EU, carried out by a controller or processor that is not established in the EU, if: goods or services are offered to individuals in the EU or the behavior of individuals in the EU is monitored.

Vivre Company is a personal data controller according to the applicable laws and regulations, including GDPR.

6.7. The Company will inform you that based on the activity/service chosen by the client, as well as the purpose of collecting personal data, Vivre may transmit your data to companies in the group, third parties, or authorities, for the achievement of purposes based on the grounds of processing activities. According to the “GDPR”, we inform you that we may transmit or provide access to certain personal data concerning you to the following categories of recipients:

group companies for order management;
commercial partners for providing ordered products/services
courier service providers;
payment/banking service providers;
accounting service providers, for keeping accounting records through external authorization;
other companies with which we can develop joint market offer programs for our goods and services;
public authorities.

We assure you that we will make every effort to ensure that the processor and/or third-party contractor provides sufficient guarantees to implement appropriate technical and organizational measures so that the procedures meet the requirements of legal norms and regulations, including GDPR, and ensure the protection of the rights of the data subject (the natural person, Vivre client/member).

6.8. The basis on which we process this personal data and manage the collected data can be in relation to the purpose of processing your consent, granted when creating and validating the online account, by requesting to become a client/member in the Vivre community. At the same time, the basis is also legal and/or contractual, based on the contract/commercial relationship that arose between you, the client, and the Company/companies Vivre, through placing orders and making payments for the ordered products, through returns of non-compliant and/or refused products, etc., as well as a legal basis necessary and indispensable to carrying out the commercial and economic activities of Vivre Company as provided by the Regulation. We will process your personal data to improve and take protective measures whenever necessary, for the protection regarding the use of the website and Vivre platform users against cyber attacks, preventive and detection measures against fraud attempts, including transmitting information to competent public authorities, measures for managing various other risks.

6.9. We would also like you to be fully informed, and we understand to present to you the Principles established by EU Regulation 679/2016 and User Rights regarding personal data.

6.10. The European Data Protection Regulation establishes a number of 6 principles to be respected by the controller (Vivre Company) when processing personal data:

The principle of legality, fairness (correctness), and transparency. According to this principle, the company must ensure (1) that data processing must be carried out only in accordance with legal provisions, any other processing will be considered unlawful, (2) that it processes data only in ways that the concerned person would reasonably expect, and (3) that processing must be transparent, meaning the controller must communicate to the subjects clearly and openly how they intend to use personal data.
The principle of purpose limitation for which data is collected. Our company respects this principle by committing to collect/process personal data only for the determined purpose and communicated to the person.
The principle of data minimization. Our company respects this principle by collecting/processing only those data minimally necessary for carrying out operations, adopting norms to ensure that it will not collect unnecessary data concerning the commercial operation.
The principle of accuracy, current data. Our company will collect/process from its clients only accurate and current data.
The principle of keeping data for a period necessary to fulfill the purposes for which they are processed. Our company respects the principle regulated by the European regulation, archiving/keeping your data only for the necessary period to fulfill the purposes.
The principle of integrity and confidentiality. Our company has implemented all security measures and has established norms at its own departments to ensure protection against unauthorized and unlawful processing and against accidental data loss, destruction, or damage.

6.11. The European Regulation has established that natural persons (clients/members of Vivre) benefit from 8 (eight) rights, as follows:

a) The right to information (art. 13, art. 14). It should be noted that in the introductory part of the document “terms and conditions”, as well as through this chapter, information is presented about: the identity and contact details of the operator and its representative; the contact details of the data protection officer; the purpose of processing and legal basis; the recipients or categories of recipients; information regarding data transfer to a third country; adequate guarantees; storage period; your rights; the right to file a complaint; any consequences of providing the data; the existence of automated decision-making.

b) The right of access (art. 15). The right of access of individuals is respected by the Company and pertains to the following: confirmation regarding data processing; access to processed data; provision of a copy of personal data that are subject to processing; obtaining additional information (for a reasonable fee); remote access through a system that allows the data subject to view the data; verification of the identity of the person requesting information.

c) The right to rectification (art. 16, art. 19). The right of access of individuals is respected by the Company and pertains to: rectification of indexed data; completion of data.

d) The right to erasure (art. 17, art. 19). The Company respects the right to erasure exercised by individuals only under the conditions where this right is exercised in a motivated/justified manner:

Grounds: data is no longer necessary; withdrawal of consent; objection; illegal processing. Furthermore, by creating an Account, each Member or Client agreed for Vivre Homes to transmit their personal data to contractual partners under a legal obligation imposed by the law of the European Union or domestic law; providing services to a child, if legal conditions are not met;
The right cannot be exercised and thus respected if processing is necessary for: the right to freedom of expression and information; compliance with a legal obligation; performance of a task carried out in the public interest; in the field of health; archiving; scientific or historical research; statistical purposes; establishing, exercising or defending a right in court.

e) The right to restriction (art. 18, art. 19). The Regulation grants this right to individuals, and can be exercised as follows:

Cases: contesting data accuracy; illegal processing; data is no longer necessary;
The controller may only store the data;
Any processing regarding restricted data requires the consent of the data subject;
The controller communicates to all recipients the rectification, erasure, or restriction of data.

f) The right to data portability (art. 20). According to the provisions of the regulation, the Company respects individuals' right to request the portability of their data, in a simple, easy-to-read format and to transmit it to another operator chosen by the person exercising the right.

g) The right to object (to cease processing activity – art. 21), can only be exercised for the following purposes: direct marketing; scientific, historical, statistical research; performing a task in the public interest, exercising public authority; legitimate interests of the controller or a third party.

h) The right not to be evaluated through automated profiling (art. 22) implies:

The illegality of creating profiles regardless of the purpose: assessing the capacity and quality of employee work; awarding scoring – points;
Exception: the existence of the consent of the person.

It is good to know that you have the possibility to contact the Data Protection Officer at Vivre at the email address: dpo@Vivre.eu. We assure you that we will make the necessary efforts to respond promptly to your requests and to provide you with the details you need!

Furthermore, we inform you that you have the right to file a complaint with the supervisory authority regarding the processing of your personal data. In Romania, the contact details of the supervisory authority for data protection are as follows:

The National Authority for the Supervision of Personal Data Processing. B-dul G-ral. Gheorghe Magheru, no. 28-30, Sector 1, postal code 010336, Bucharest, Romania, Phone: +40.318.059.211 or +40.318.059.212; E-mail: anspdcp@dataprotection.ro.

To exercise the rights previously mentioned, as a client of Vivre Company, you have the right to submit a written request, dated and sent to the email address dpo@Vivre.eu to properly and lawfully exercise your guaranteed intervention right regarding: (i) correcting, updating, blocking or deleting data whose processing is not compliant with the national legislation provisions (Law no. 190/2018 regarding measures for implementing Regulation (EU) 2016/679 of the European Parliament and of the Council from April 27, 2016, regarding the protection of natural persons in relation to the processing of personal data and regarding the free movement of such data, and repealing Directive 95/46/EC, as well as EU Regulation 679/2016, can be exercised for all the aforementioned actions, especially when the data is incomplete or inaccurate; (ii) anonymizing personal data, (iii) notifying third parties to whom the data were presented/disclosed, provided that this notification does not impose a disproportionate effort compared to the legitimate interest that could be harmed, respectively for (iv) ceasing the processing of their personal data to the extent this is possible according to the purpose of processing. As a Controller, we inform you that we will immediately cease processing personal data if the purpose for which they were collected has ceased.

7. Cookie Usage Policy on ro.Vivre.eu

A cookie is a small file, a special piece of text, often encoded, sent by a server to a web browser and then sent back (unchanged) by the browser each time it accesses that server. The cookie is installed through a request made by a web server to a browser (e.g., Internet Explorer, Chrome, Mozilla) and is completely “passive” (it does not contain software programs, viruses, or spyware and cannot access the information on the user's hard drive). Cookies are used for authentication, as well as for tracking user behavior; typical applications include remembering user preferences and implementing the “shopping cart” system. These files enable the recognition of the user's terminal and the presentation of relevant content tailored to the user's preferences. Cookies provide users with a pleasant browsing experience and support Vivre Homes's efforts to offer comfortable services to users, e.g.: - preferences regarding online privacy and shopping cart history. They are also used to prepare aggregate anonymous statistics that help in understanding how a user benefits from ro.Vivre.eu, allowing for improvements in structure and content while excluding personal user identification.

Vivre Homes uses two types of Cookies: session and permanent (temporary files that remain on the user's terminal until the end of the session or the closing of the application/web browser). Permanent files remain on the user’s terminal for a period as specified in the Cookie parameters or until manually deleted by the user. Cookies used by the partners of a web page operator, including without limitation users of the web page, are subject to their respective Privacy Policies.

A visit to ro.Vivre.eu may place: Performance Cookies, Visitor Analysis Cookies, Geotargeting Cookies, Registration Cookies, Advertising Cookies, or Cookies from advertising providers.

Personal data collected through the use of Cookies can only be collected to facilitate certain functionalities for the user and is encrypted in a way that makes unauthorized access impossible. Generally, an application used to access web pages allows cookies to be saved on the terminal by default. These settings can be changed so that the automatic management of cookies is blocked by the web browser or the user is informed every time cookies are sent to their terminal. Detailed information about the possibilities and methods of managing cookies can be found in the settings area of the application (web browser). Restricting the use of cookies may affect certain functionalities of ro.Vivre.eu. Cookies are central to the efficient functioning of the Internet, helping to create a user-friendly browsing experience tailored to each user's preferences and interests. Refusing or disabling cookies may render some websites unusable. Due to their flexibility and the fact that most of the most visited and largest sites use cookies, they are almost unavoidable; disabling cookies will not allow user access to the most widespread and used sites, including YouTube, Gmail, Yahoo, and others.

Examples of important uses of cookies:

Content and services tailored to user preferences - categories of products and services.
Access adapted to users' interests - remembering passwords.
Retention of child protection filters regarding Internet content (family mode options, safe search features).
Measuring, optimizing, and analytics features - such as confirming a certain level of traffic on a website, what type of content is viewed, and how a user arrives at a website (e.g., through search engines, directly, from other websites, etc.). Websites conduct these usage analyses to improve the sites for the benefit of users.

Security and Privacy Issues - Cookies are NOT viruses and use plain text formats; they are not made up of pieces of code so they cannot be executed nor can they self-run. Consequently, they cannot be duplicated or replicated on other networks to run or replicate again. Since they cannot perform these functions, they cannot be considered viruses. Since cookies can be used for negative purposes by storing information about users' preferences and browsing history, both on a specific site and across multiple other sites, being used as a form of spyware (spying on consumer activity), many anti-spyware products continuously flag cookies for deletion in their anti-virus/anti-spyware deletion/scanning procedures.

Generally, browsers have integrated privacy settings that provide varying levels of cookie acceptance, expiration periods, and automatic deletion after a user has visited a certain site. Since identity protection is very valuable and represents the right of every internet user, it is advisable to know what potential issues cookies can create. Because they continuously transmit information back and forth between the browser and the website, if an attacker or unauthorized person intervenes during the data transmission process, the information contained in the cookie may be intercepted. Although very rare, this can happen if the browser connects to the server using an unencrypted network (e.g., an unsecured WiFi network). Other cookie-based attacks involve incorrectly set cookies on servers. It is very important for the User to choose the most appropriate method for protecting personal information and to:

Customize their browser settings regarding cookies to reflect an acceptable level of security when using cookies.
Set long expiration dates for storing browsing history and personal access data.
Consider setting their browser to delete individual browsing data every time they close the browser. This is an option for accessing sites that place cookies and deleting any visit information upon closing the browsing session.
Install and continuously update anti-spyware applications.

Many spyware detection and prevention applications include detection of attacks on websites. Thus, they prevent the browser from accessing websites that could exploit browser vulnerabilities or download dangerous software. It is recommended to constantly update browsing programs, as many cookie-based attacks are carried out by exploiting the vulnerabilities of older versions of browsers. All modern browsers offer the possibility to change cookie settings. These settings are generally found in the “options” or “preferences” menu of the browser.

8. Card Payment

In the case of online card payments, Vivre Homes shall not be held liable for any additional costs that may arise, including currency conversion fees charged by the issuing bank, in the event that the invoice currency differs from EUR. Payment for the purchased products and/or services may be made via online card payment, through the provider Stripe; Stripe is the provider of the software solution for Vivre Homes for the purpose of facilitating e-commerce, namely payment services, payment administration, and fraud protection, which fall under its responsibility.

All types of cards issued by Romanian and foreign banks under the VISA and MasterCard logos are accepted, provided that the issuing banks have activated them for online payment. Additionally, payments made by credit cards for installment payments are accepted as outlined on the payment information page. Other payment methods include bank transfer or cash on delivery.

Vivre does not request or store any information regarding the Client's bank card or cards; these are processed directly on the servers of the online payment service provider.

9. Online sales policy

9.1 Access to service

9.1.1. Access to the service is allowed to any Member who owns or creates an Account on the website or downloads the mobile application for iOS or Android.

9.1.2. In order to be granted access to the service, the Member must accept the provisions of the Document.

9.1.3. Vivre Homes reserves the right to limit the customer's access to the Service and marketing campaigns (not to include him in the promotion and loyalty campaign, allowing him to order only with advance payment, etc.) as well as the right to cancel already placed orders in the following cases: placing and refusing more than two orders in the cash on delivery payment system, more than 2 subsequently canceled orders by the Customer by using the “Cancel order” button or notification sent in writing to the email address contact@vivre.eu, or modifying orders by withdrawing from 20 products monthly from placed orders, by communication in writing from the Customer to the email address contact@vivre.eu, using a biased language, violating intellectual property rights, etc., the access and existence of the Customer's Account could somehow harm Vivre Homes. Vivre Homes reserves this right except for cases permitted by art. 9.3.7 and any criteria mentioned above is met first. This right can be exercised at any time and there is no need to notify the Customer in this regard.

9.1.4. Each Member may have only one Account. Sharing an Account among multiple Members/Customers is prohibited.

9.1.5. If shared access is discovered by multiple Customers, Vivre Homes reserves the right to cancel or suspend the Customer's access to Content or Service. If there are orders placed from suspended or canceled accounts, they will be automatically canceled.

9.1.6. Vivre Homes can refuse an order following a prior notification to the Customer, without any obligations between the parties and without one party being able to claim damages, in the following situations:

Failure / invalidation of the online transaction;
Non-acceptance by the Customer's card issuing bank / transaction;
Providing incomplete or incorrect information by the Customer;
The Customer's activity may cause harm to the website ro.Vivre.eu, the company VIVRE HOMES S.R.L. and/or its partners;
The Customer uses the Service in a manner inconsistent with normal practices and good faith or exercises their rights in a manner that excessively and unreasonably harms or damages Vivre Homes, contrary to good faith;
Consecutive failed deliveries due to the fault of the Customer;
Other justified reasons (e.g.: placing and unjustifiably canceling more than three orders within a 30-day period).

9.2. Products and services

9.2.1. Vivre Homes can publish on the site information about products, services and/or promotions practiced by it or by any other third party with which Vivre Homes has contracts or partnership agreements, for a certain period and within the limits of available stock.

9.2.2. The products and/or services purchased through the service are intended exclusively for the personal use of the Customer.

9.2.3. Vivre Homes may limit the purchasing capacity of certain products or services available on the site at a given time to one or more Customers, for valid reasons.

9.2.4. All prices related to the products or services presented on the site are expressed in lei (RON) and include VAT.

9.2.5. The RRP - "Recommended retail price" is information from the supplier to retailers regarding sales in stores, shopping centers or any other commercial spaces online or with physical presence. These recommendations are purely informational and have no legal value, they are not mandatory to apply, they are not assimilated and are not included in sales at reduced prices, as defined by OG 99/2000 regarding the marketing of market products and services. The RRP information is not a reference price practiced by Vivre Homes in its stores, and products have not been offered for sale at this price by Vivre Homes.

9.2.6. Billing for purchased products is done exclusively in RON using the information provided by the Customer in the designated form. Vivre Homes is not responsible for the accuracy of the information provided by the Customer for the invoice or for the impossibility of deducting certain expenses due to incorrect information provided by the Customer. Invoices are issued as follows: for payments made prior to receiving products and services, a proforma invoice is issued, while for payments made at the moment of receiving products, the final invoice is issued at the time of sending to the Customer (handing over to the courier). For corrections (cancellations, returns), credit invoices are issued. All invoices are issued and registered automatically and included in tax reports. Corrections are not accepted except for those modifications of invoices made by the legal methods and deadlines.

9.2.7. Payment for products and/or services purchased through the service can be made both online with a debit card, payment with card for installment payments, using various cards mentioned and at delivery to the courier only in cash.

9.2.8. In the case of online payments by card, Vivre Homes is not / cannot be held responsible for any additional costs incurred by the customer, including but not limited to currency conversion fees applied by the issuing bank of their card, in case the currency of issuance differs from RON. The responsibility for this action lies solely with the customer.

9.2.9. Payment in cash or through the POS system (direct payment at the agent with the card, valid for ADD Cargo, GLS partners) is a delayed payment method for the products, with a risk for Vivre Homes of the Customer withdrawing from the Contract. Therefore, this option is only available in certain cases and only for certain products, and Vivre Homes reserves all rights to apply this option or not based on internal criteria. At the time of placing the order, the Customer is informed and expressly accepts the selected/available payment method. If the Customer orders larger quantities of the same product (more than 10 products of the same type), for products delivered directly from the Manufacturer (in this case, it will be expressly mentioned in the product description on the site) or products that fall under certain internal marketing criteria (limited stocks, fragile and bulky products, products requiring special handling), Vivre Homes offers the possibility of payment exclusively online with a card. For products that do not fall within the above-mentioned criteria, Vivre Homes may offer the possibility of payment by bank transfer. The option of Cash/POS payment upon delivery to the courier is subject to an additional fee.

9.2.10. Payment for the order in cash or POS upon delivery (to the courier, valid for ADD Cargo, GLS partners) is a payment method available only in certain cases and only for certain products. If the Customer has undelivered and unpaid orders, the total amount of which is equal to or greater than 5000 RON, Vivre Homes offers the possibility to place additional orders only with advance payment (online payment or bank transfer). This possibility is activated at the moment of placing the order on the site. Vivre Homes cannot be obliged to offer the option of Cash payment for orders, upon delivery (to the courier) for customers with proven history of refusing/canceling orders or who through their activity contrary to normal practices and good faith may cause in any way harm to the website ro.Vivre.eu, the company VIVRE HOMES S.R.L. and/or its partners.

9.2.11. The information from the sales events used to describe products, characteristics and weight available on the site (static/dynamic images/multimedia presentations/links to other websites, etc.) do not constitute a contractual obligation on the part of Vivre Homes, these being for presentation purposes only. Vivre Deco may withdraw a product offer or modify it at any time until the order is placed, without owing damages or other penalties to any potential customer.

9.2.12. In the images of the products and/or services, Vivre Homes reserves the right to use other products (accessories, etc.) that may not be included in the costs of the respective products and implicitly will not be delivered upon the purchase of the products. In this case, it is expressly stated in the description of the products what is for sale and is marked in the image.

9.2.13. In the unlikely event that Vivre Homes cannot fulfill part of the products, it will notify the Customer by email, offering one of the alternatives:

a. Cancellation of the order or removal from the order of the product that can no longer be delivered;

9.2.14. GREEN STAMP FEE – value expressed in lei, paid by Vivre Homes to the authorized company responsible for the collection, transport and valorization/recycling of waste from electrical and electronic equipment, as provided in OUG no. 1037/2010 regarding waste from electrical and electronic equipment. According to the law, the green stamp fee is invoiced by Vivre Homes (the producer) and must ultimately be borne by the final Customer (user).

9.2.15. By opting for "I am Eco", all instructions, product descriptions, documents related to the ordered products will be in digital format (in the customer account or via email).

9.2.16. Reselled products

are functional, tested products that may have, from case to case, damaged packaging, small aesthetic imperfections, scratches, dents or that have been unboxed and displayed, or already assembled. The advantage of these perfectly functional products is the more than good price. Why buy a reselled product? Because it is a perfectly functional, tested product with a very good price. The warranty period is specified for each reselled product individually. In the case of reselled Goods, the warranty certificate is issued by Vivre (or the product purchase invoice acts as a warranty certificate), and the warranty may cover a different period compared to the warranty period of the same new, sealed product. The conditions for use, handling and transport of a reselled Good are the same as those for sealed new products and benefit from the same services unless otherwise stated on the product page. Reselled products do not benefit from any promotions/offers accompanying new products; there is also the possibility that the packaging of the reselled product may not contain all original accessories, documentation, user or assembly instructions, or parts of the original packaging. We recommend checking these reselled products immediately upon receipt. Reselled products benefit from a 14-day return policy. By placing the order, the Customer declares that they have read and understood the description of the reselled product and any defects or shortages (on a case-by-case basis - small aesthetic imperfections, lack of accessories, documentation, original packaging, etc.), which is why after the return period has expired, the Customer cannot request the return of the product due to the fact that the product was reselled or had any defects or shortages that were presented on the product page on the Vivre website.

9.3. Online order

9.3.1. The Customer can place orders for products sold at a given time, exclusively on the site, with offers being limited in time (after the indicated period, orders can no longer be placed and the articles are no longer visible on ro.Vivre.eu). The price displayed on the site at the time of the order will not change, being firm. For an expired offer, no more orders can be placed. Vivre can change prices, offers, quantities at any time according to internal criteria (geographic location, stock availability, etc.) while respecting already placed orders/contracts. Vivre Homes cannot be obliged to maintain a specific price except for orders placed; potential customers who view offers but do not place orders cannot request a price/offer different from that displayed on the website ro.Vivre.eu.

9.3.2. By completing the order, the Customer consents that all data provided by them, necessary for the purchasing process, is correct, complete and true at the time of placing the order, referred to in this document as the issued order.

9.3.3. The distance contract is considered concluded by Vivre Homes in Romania, when the order placed by the Customer is electronically confirmed by Vivre Homes, upon receipt of all products (from a quantitative and qualitative point of view) from that order by Vivre Homes (directly or through subcontractors). Moreover, before validating the Customer's order and before shipping the products, Vivre Deco has the right to contact the Customer, by any available/method agreed by Vivre Homes (by phone or email), to obtain personal confirmation from the Customer regarding their identification and delivery details. Customers accept that Vivre Homes cannot be forced to validate/deliver products to people who have not confirmed their delivery and identification details.

9.3.4. Vivre Homes will unilaterally denounce and automatically cancel the order placed by the Customer, even without prior notification to the Customer, without any subsequent obligation of either party towards the other or without either party being able to claim the other damages in the following cases:

9.3.4.1. Non-acceptance by the issuing bank of the Customer's card of the transaction, in case of online payment;
9.3.4.2. Invalidating the transaction by the card processor agreed upon by Vivre Homes, in case of online payment;
9.3.4.3. The data provided by the Customer regarding delivery (address, contact details), on the site are incomplete or incorrect;
9.3.4.4. The Customer's activity on the site may and/or cause damage of any kind to Vivre Homes and/or its partners;
9.3.4.5. More than two consecutive failed deliveries occur;
9.3.4.6. For other objective reasons.

9.3.5. If the Customer cancels an order with payment made in advance, via confirmed bank transfer or through the online payment solution with the card and in which the issuing bank of the Customer's card has authorized the bank transaction, this amount will be refunded by Vivre Homes within a maximum of 14 days from the date on which Vivre Homes became aware of this fact

9.3.5.1 In the case of resolution or, if applicable, termination of the contract due to the fault of Vivre Homes, if the Customer has made payment in advance, via confirmed bank transfer or through the online payment solution with the card and in which the issuing bank of the Customer's card has authorized the bank transaction, this amount will be refunded by Vivre Homes within a maximum of 7 days from the moment of terminating the contract.

9.3.6. If some products ordered by the Customer through an order made with advance payment (via confirmed bank transfer or through the online payment solution with the card) are no longer available in stock for reasons independent of Vivre Homes, Vivre Homes will inform the customer about this fact as soon as it becomes aware of the unavailability and will arrange for the refund of the amounts paid in advance within a maximum of 7 days from notifying the customer.

9.3.7. An order placed can only be modified in the following situations and only at the request of the Customer:

a) The Customer will request this in writing by sending an email to contact@vivre.eu clearly mentioning the request and the order number;
b) The Customer renounces a product and notifies Vivre before shipping the order;
c) Increasing the quantity of an already existing product in an order, a product that is in an active campaign at the time of the request for supplementing the order;
d) Changing the delivery address;
e) Changing the payment method;
f) Modifying billing information. For invoices already issued, changes cannot be made regarding the legal entity/individual (replacement with a new entity), only corrections (of the name, contact details, etc.).

9.3.8. Orders cannot be modified if the Customer opts for online payment or by bank transfer for their value.

9.3.9. If a Customer changes their personal data using the forms available on the site, all existing ongoing orders at that time retain the data defined/accepted by the Customer prior to the modification, taking into account, for delivery and contact, the new modified data accordingly.

9.3.10. An order placed can be canceled before its shipping using the "Cancel order" button from the Customer's Account or by the Customer's written request by sending an email to contact@vivre.eu, clearly mentioning the cancellation and the order number.

9.3.11. For any order placed, the customer is obliged to verify and accept the contractual framework.

9.4. Phone order

9.4.1. The Customer/Member cannot place phone orders. The Customer/Member cannot request modification of the order by phone.

9.5. Contract and completion

9.5.1. Vivre Homes will issue and send to the Customer all necessary documents that attest to the purchase of products/services by the Customer according to current legislation.

9.5.2. Vivre Homes will facilitate informing the Customer about the completion status of their order by sending an information email to the address indicated by them. The issued invoice will contain all mandatory mentions in accordance with art. 319 of Law no. 227/2015 regarding the Fiscal Code and can be downloaded in pdf format from the Member's account.

9.5.3. The contract to which documents attesting the delivery to the Customer of the package by courier (signed AWB and settled) from Vivre Homes are added, becomes a honored Contract.

9.5.4. The contract is concluded for a fixed term. It will be considered terminated at the moment when both parties have fulfilled their mutual obligations within the deadlines and conditions established by this Document.

9.5.5. In case there are differences between the number of products ordered (as can be accessed from "My Account") and the contents of the package, the Customer has the obligation to notify Vivre Homes within a maximum of 24 hours from the receipt of the package by email to the address contact@vivre.eu with the corresponding details (photo, explanations, etc.).

9.6. Transport

9.6.1. The shipping costs in courier system for products purchased on the site ro.Vivre.eu from the seller Vivre Homes are as follows:

a) For the delivery of products ordered with advance payment (online payment with bank card or via bank transfer), the delivery fee is displayed in the Shopping Cart and is valued at 0 lei;;
b) For the delivery of orders with cash on delivery, a cash on delivery fee is charged, which is displayed in the Shopping Cart and may vary depending on the purchased products.
c) The shipping costs in the courier system for products purchased from Vivre Marketplace Partners on the site ro.Vivre.eu are distinctly displayed in the Shopping Cart, with the products being delivered separately from those purchased from VIVRE HOMES S.R.L..

9.6.2. The delivery time of an order is expressly communicated at the time of placing it and is an interval of days influenced by: the transport of goods from Vivre Homes's goods supplier, processing times at the initial supplier's logistics center and in the Vivre warehouse, working days of the month, the number of products in the order, and processing times for each product, etc. The total delivery time may be delayed by a product with a longer period, so the Customer accepts that by accumulating multiple products in one order, the delivery of products is delayed until the furthest date.

Deliveries will generally be made within the period assumed at the time of placing the order (varying between 2 days and 8 weeks) and the Customer can obtain information regarding the delivery status at any time. If the product can be delivered beyond the aforementioned deadline, Vivre Homes will immediately inform the Customer by Email, offering two options: the Customer either gives up (in writing) the order/product, or accepts the new proposed delivery deadline. In the event that payment has been made in advance prior to delivery, the amounts paid will be refunded in full according to the law, within a maximum of 14 days from the date of renunciation.

9.6.2.1. The Customer has the option of choosing Fast Delivery for products specifically marked in this way. In the case of Fast Delivery, products in stock will be shipped immediately.

9.6.2.2. If the Customer orders products with Fast Delivery and products with Standard Delivery, the products in the cart will be allocated in different orders. Products with Fast Delivery will be allocated in an order that will be shipped immediately within the indicated time, while Standard Delivery products will be allocated in a separate order. Each order will have a separate shipping fee. Orders that meet the conditions for free delivery mentioned on the site, after reallocation, are exempt from payment.

9.6.3. Vivre Homes may have campaigns regarding free delivery (charging a shipping fee - as defined in 9.6.1. in the amount of 0 (zero) LEI. Free delivery applies to items sold by VIVRE HOMES S.R.L., not by Vivre Marketplace Partners, that are paid in advance (online payment with bank card or via bank transfer), only under certain conditions, including but not limited to:

a. Maintaining the contract/order in its initial form (without modifications/postponements);
b. Modifying the order at the initiative of Vivre Homes: changes regarding the delivery period (especially postponements), products that become unavailable, other system errors, etc.

9.6.4. MultiColet Dispatch - To ensure the integrity of small or fragile products and to reduce the delivery period, Vivre Homes uses the MultiColet system: an order is sent with multiple separate shipments (on separate days). The Customer can check the number of shipments for an order and their status in the My Account section on ro.Vivre.eu. Vivre Homes does not guarantee in any way that an order is transmitted in a single shipment and does not request additional fees for delivery in two shipments. The method of packaging and delivery is at Vivre Homes's discretion, while respecting the obligation to deliver the products in full within the assumed period.

9.7. Quality and warranties

9.7.1. Vivre Homes respects warranty provisions in accordance with current Romanian legislation. Clear details regarding these warranties are provided by product datasheets and no member can request an extended warranty beyond what is mentioned. The warranty applies under normal use conditions and is valid only for products purchased and paid for by the Customer from Vivre Homes. Products enjoy a conformity warranty according to the provisions of Law 449/2003, as it has transposed Directive 1999/44/EC regarding the sale of consumer goods and related warranties, or if a longer warranty period is specified in the product presentation, the longer term applies. Vivre Homes's liability, according to the provisions of art. 9-14 of Law 449/2003, is engaged if a lack of conformity arises within a period of 2 years, calculated from the delivery of the product, for products with an average use duration of at least 2 years. The warranty presupposes the reimbursement of the value for non-conforming products or their repair for which the Customer notifies the trader in writing within the legal term; Vivre Homes may replace non-conforming or defective products and may provide repair for certain categories of products (electric, household appliances, gadgets, watches) sold by Vivre that benefit from a warranty supported by authorized service units of Vivre partners or manufacturers.

9.7.2. Non-conforming products revert to the property of Vivre Deco in situations where they cannot be replaced or repaired. The Customer is not entitled to indemnities or penalties for non-conforming products and by placing the order declares that they accept one of the options proposed by Vivre Homes, which are: repair of the product, replacement of the product or reimbursement of the value of the product/products purchased in case of non-conformity, applicable as the case may be.

9.7.3. The warranty conditions do not apply in the following cases: intervention on the product, it has been repaired and/or modified by unauthorized personnel; the serial number of the product, components or accessories have been modified, canceled or removed; the product shows physical defects: dents, cracks, chips, rust or shows signs of use under inappropriate conditions: improper power supply voltages, exposure to large variations in temperature and pressure, improper handling, liquid penetration, metals or other substances inside the equipment.

9.7.4. Clear details regarding the characteristic features of each product are provided on the site. Information regarding Vivre Deco's warranty terms and conditions and general usage instructions for various types of products can be delivered to the Customer as a digital document, available from the Vivre account or requested via the email address. If this information has not reached the Customer, they can obtain it at any time by email at contact@vivre.eu

9.8. Withdrawal from the contract and return of products

9.8.1. The Customer of Vivre Homes can return the products purchased through a Contract and is entitled to receive the full amount paid for the products, in the following situations:

9.8.1.1. The products show severe damages that render them non-conforming;
9.8.1.2. The delivered products differ (specifications, quantity, etc.) from the order placed;
9.8.1.3. The products show manufacturing defects;
9.8.1.4. The Customer has withdrawn from the contract within 14 days from the delivery date of the order.

9.8.2. In the case of art. 9.8.1.4. regarding the Customer's right to withdraw from the contract, they will bear the cost of the shipping fee for the returned products, which they will see in their customer account, a cost that may vary depending on the number, size, and/or weight of the returned products. By completing the return form, the Customer has the possibility to select products simultaneously from one or more returnable orders (those within a maximum of 14 days). If the Customer uses another courier or other delivery methods (post, personal delivery), the return address for products is DNCB 37, Popesti Leordeni (i.e., the address of PartnerX's warehouse of Vivre Marketplace as it appears on the Product invoice) and will apply art. 13 para. 3 and art. 14 of Government Emergency Ordinance no. 34 of June 4, 2014 regarding consumer rights in contracts concluded with professionals, as well as for the modification and supplementing of certain normative deeds. The Customer is obliged to directly cover the transport costs (transport costs will not be paid by Vivre Homes and payment via cash on delivery at destination will not be accepted). The payment for transport is not made to the return address for Vivre products and packages with cash on delivery for the value of the products will not be accepted at destination.

9.8.3. Before the expiration of the withdrawal period, the Customer will inform Vivre Homes about their decision to withdraw from the contract. For this purpose, the Customer can choose one of the following options:

a) To use the return withdrawal form template available on VIVRE HOMES S.R.L.'s website in the Return section;
b) To make any other unequivocal statement in which they express their decision to withdraw from the contract.

9.8.4. The Customer who has notified Vivre Homes in accordance with art 9.8.3. is responsible for ensuring that the products to which they referred have been returned or handed over to Vivre Homes (respectively to PartnerX of Vivre Marketplace) or to a person authorized by Vivre Homes (respectively by PartnerX of Vivre Marketplace) to receive the products, without unjustified delay and within a maximum of 14 days from the date on which they communicated to Vivre Homes their decision to withdraw from the contract. The term is respected if the products are shipped by the Customer before the expiration of the 14-day period, properly packaged to protect them during transport. The Customer is responsible for proving that they have sent the products to Vivre Homes (i.e., to PartnerX of Vivre Marketplace), by keeping the document (the AWB of product collection) provided by the courier company at the time of the return pickup, until the legal reimbursement term. Through the return form, the Customer notifies Vivre Homes of the requirement for return, and Vivre Homes collects the products mentioned in the return form and made available by the Customer in the following working days, not exceeding the 14 legal days.

9.8.5. The Vivre Deco Customer will not be able to return purchased products and/or will not claim any other damages/compensations, in the following situations:

9.8.5.1. If the return request for any of the situations provided in art. 9.8.1 has the notification date of the return intention that exceeds the 14-day period specified in art 9.8.2, calculated from the day following the date of the honored contract.
9.8.5.2. If a product is returned with the motivation of one of the situations provided in art. 9.8.1, and the returned product is not in the same condition as it was delivered (with the accompanying documents, with all components).
9.8.5.3. If the products were made according to the specifications presented by the Customer or clearly customized.
9.8.5.4. If sealed products have been ordered and delivered that cannot be returned for health protection or hygiene reasons and have been unsealed by the Customer (these products are marked in the presentation as non-returnable).

9.8.5.4.1. Swimwear and intimate apparel must still have the hygiene seal;
9.8.5.4.2. Products should not show damages or signs of wear;
9.8.5.4.3. Items can be tried on, but for hygiene reasons, the seal/sticker should not be removed;
9.8.5.4.4. Silicone intimate items (adhesives) cannot be returned if the packaging has been opened;
9.8.5.4.5. Jewelry and hair accessories cannot be returned if the packaging has been damaged;
9.8.5.4.6. For sets of lingerie, the package must be unopened and incomplete sets or separate items cannot be returned.

9.8.5.5. If ordered and delivered products that are, after delivery, inseparably mixed with other elements according to their nature.
9.8.5.6. In the case of products that are likely to deteriorate or expire rapidly.
9.8.5.7. In the case of food products and beverages, according to the provisions of art. 3.3.i) of OUG 34/2014.
9.8.5.8. In the case of conforming products that require assembly, and the Customer has unsealed the respective product/products and started the assembly process (since this process may lead to a decrease in the initial value of the product).
9.8.5.9. If the Customer is a legal entity and wishes to withdraw from the contract under OUG 34/2014. According to the provisions of OUG 34/2014, legal entities do not fall into the category of consumers, and Vivre Homes is entitled not to accept the return/the withdrawal from the contract of legal entities in cases where the products are conforming. Furthermore, Vivre Homes is entitled not to accept the return of large quantities of conforming products from legal entities. If the products are non-conforming, the legal entity Customer may send a notification to the email address contact@vivre.eu, specifying the order number, the product and its missing parts or the defect found, along with photographs illustrating the non-conformity of the product. After further verification, the customer will be contacted for resolving the notification.

9.8.6. Products that constitute a kit/set must be returned as a kit/set.

9.8.7. In the case of the Customer's withdrawal from the contract, Vivre Homes will refund all amounts it received as payment from them, without unjustified delay and, in any case, no later than 14 days from the date it is informed of the Customer's decision to withdraw from the contract according to art. 9.8.2. and 9.8.3. The return is made using the same payment methods as those used by the Customer for the initial transaction, unless the Customer has agreed to another payment method and provided that the Customer will not bear the payment of commissions upon reimbursement. Return shipping costs will apply for each returned product depending on its size and/or weight, and the amount of these can be viewed in the customer account.

9.8.8. The Customer of Vivre Homes can return the products purchased through a Contract and is entitled to receive partially the amount paid for products if they are in a state of decreased resale value (they do not have all components, show deficiencies, do not have the original documentation or other causes that modify the initial product).

9.8.9. If the customer does not properly package for the protection/handling of returned products, the courier indicated in the return form is entitled not to collect the goods notified for return. If the customer sends the products improperly packed for protection/handling through another method (another courier, Romanian Post, personal delivery, etc.), they are responsible for any damages, defects, shortages found upon receipt of the return. The above provisions do not refer to the original packaging of the products, but to any packaging that according to the courier standards specified on the courier page is able to protect the products according to their specifics (material, dimensions, etc.). Vivre Homes reserves the right not to accept products that have had unauthorized interventions, those that show signs of wear or excessive use, scratches, chipping, dings, mechanical/electrical shocks, products that are missing accessories.

9.9. Vivre Vouchers - Vivre Homes may grant gift vouchers, with a fixed amount or with a percentage amount, proportional to the value of eligible products in the shopping cart, as deductible marketing expenses, through promotional campaigns, the Regulations of which are displayed during the respective Campaigns on ro.Vivre.eu. The allocation of vouchers is done proportionally for each eligible product based on the weight of the product in the total order. Vivre Homes may unilaterally modify the mechanism of the Regulations, without Users being able to claim damages for failure to allocate or cancellation of Vivre Vouchers.

In the case of returning products for which the aforementioned fixed amount Voucher was applied in this article, the proportional value of the Voucher used corresponding to the returned product or products will be retained from the total value of the order (for example: for a voucher of 100 lei applied to an order of 300 lei, and all products were eligible for applying the voucher and a product returned valued at 150 lei, the Customer will be retained 50 lei from the value of the voucher and will be refunded the amount of 100 lei.

In the case of returning products for which the Voucher with a percentage amount was applied from the value of each eligible product for discount in the shopping cart, mentioned above in this article, the proportional value of the Voucher applied to the value of the returned product or products will be retained (for example: if for a shopping cart worth 100 lei consisting of 3 products a voucher of 10 lei is used, if a product worth 50 lei is returned (50% of the shopping cart value), 5 lei will be retained from the voucher and 45 lei will be refunded.

10. Gift Cards

10.1. Anyone who wishes to give a gift can purchase a Gift Card of the desired value by filling in the recipient's details. The Gift Card is sent to the Client via email.

10.2. Conditions for purchasing and using the Gift Card:

The Gift Card can be purchased online;
The Gift Card can be purchased online exclusively by credit card, with no issuance fee or commission charged. The value of the Gift Card is exactly the amount paid by the Client at the time of purchase;
The value of the Gift Card is 100 lei, 200 lei, 500 lei. Depending on the Client's wishes, the value of the Gift Card can be set directly by the Client, who can enter the desired amount between 50 lei (or equivalent in local currency) and 5000 lei;
The Gift Card can be used only once (single use, not multiple), up to its value, only for products sold and delivered by Vivre, with the exception of products marked with the designation "Refurbished", available on the site ro.Vivre.eu and is valid for one year from the moment of its issuance and transmission to the Client. After this period, the Gift Card automatically expires. The value of the purchased products must be equal to or greater than the value of the Gift Card. The value of the Gift Card is deducted from the total order value. If the total value of the products in the shopping cart is less than the value of the Gift Card, this difference is lost and is not retained/saved/carried over to the Client's account;
In the case that the product purchased with the Gift Card exceeds the value of the Gift Card, the remaining balance can be paid by any payment method available on the site ro.Vivre.eu;
Multiple Gift Cards can be purchased simultaneously. They will be sent via email to the same Client and to their account on ro.Vivre.eu. A maximum of one Gift Card can be used in a single order; Gift Cards cannot be combined and cannot be used together with Vivre Vouchers.
The Gift Card will be delivered only in electronic format as soon as possible via email and to the Client's account, immediately after payment is processed;
The Gift Card can be personalized by the Client and is issued in electronic format, having a unique code and cannot be replaced in case of theft or loss;
The use of the gift card means acceptance of the terms and conditions regarding it from the present section;
The Gift Card can be used immediately after issuance;
The Gift Card is transferable and can be used by someone other than the person on whose behalf it was originally purchased;
Gift Cards cannot be converted into lei and cannot be used outside the site ro.Vivre.eu;
In the case of suspected fraud regarding the acquisition and use of Gift Cards, Vivre Homes reserves the right to suspend or unilaterally cancel any use of Vivre Gift Cards, without the user (Client) having the right to claim damages or the equivalent value of these Gift Cards;

10.3. Return Policy

The Gift Card can be returned under the same conditions provided in art. 9.8. of this document Terms and Conditions;

In case the Client or the user of the Gift Card wishes to return the product/products purchased through a Gift Card, the return will be made under the conditions provided in art. 9.8 of this document Terms and Conditions. The equivalent value of the returned products purchased through Gift Cards will be refunded to the bank account indicated by the Client/user.

11. Terms and Conditions for purchasing products sold by Vivre Marketplace partners

11.1. How you can become a partner in the Vivre Marketplace platform

The Vivre Marketplace system is available to all merchants who can offer retail products and have the capability to process customer orders and provide after-sales services.

11.2. About Vivre Marketplace

Vivre Marketplace is the system through which Vivre partners display their own products on the Vivre site, alongside products sold directly by Vivre. Customers can simultaneously order both Vivre products and products from any Vivre partner's offer, but they will be highlighted differently in the Shopping Cart.

All partners that are part of the Vivre Marketplace system have been verified and are continuously monitored to ensure the quality standards that Vivre customers are accustomed to.

Products displayed on the Vivre website that are sold and delivered by PartnerX are marked with this notice. Thus, the Customer is informed that the respective product is sold by PartnerX, an independent company, accepted by VIVRE HOMES S.R.L. into the Vivre Marketplace system after analyzing the quality of the services and products they offer. When you order such a product, we transmit your order to PartnerX, and they will deliver it to you along with all legal documents. For the product selection filter based on suppliers/partners, the display order of suppliers/partners in the list will be automatically established based on the number of products that the supplier/partner has within the selected category/search. The commercial terms and policies are the same as those that accompany products sold directly by Vivre. Delivery and return fees are subject to each Vivre Marketplace partner’s specific policies, presented on Partner X's page, in the Return and Warranty section.

11.3. Information regarding the Order

In order to order products sold by Vivre and by partners in the Vivre Marketplace, you must have or create a Customer account. From your Customer account, you can easily track where your package containing products sold by Vivre or by Vivre Marketplace partners is located.

Products offered by partners in the Vivre Marketplace can be ordered through all the methods you are already accustomed to: online on the Vivre website or from the Vivre app.

In the shopping cart, you can simultaneously have both products sold and delivered by Vivre and by partners in the Vivre Marketplace, grouped by the partner that sells them. Under each group of products, you will find all the fees associated with the order.

11.4. Delivery times, stock, invoicing

Just like the products sold directly by Vivre, the products sold by partners in the Vivre Marketplace display real-time stock information as well as the estimated time of arrival at the destination for each locality in Romania, in the case of an order placed at the time of displaying the offer. Products offered by partners in the Vivre Marketplace are delivered only through rapid courier services.

Along with the ordered products, you will receive corresponding invoices. If you opt for cash on delivery, you will pay each invoice separately at the moment the respective products are delivered to you, and the payment will be made to the courier who performs the delivery.

The delivery of products purchased from partners in the Vivre Marketplace is done directly by them, exclusively through rapid courier. Deliveries cannot be made to the partner's location or to the Vivre warehouse. The documents related to the products purchased from our partners (invoice, warranty certificate for long-lasting products, etc.) are delivered by the partner together with the ordered products.

If you order products from Vivre and other partners simultaneously, you will receive a separate package from Vivre and each partner.

11.5. Warranty and service

For each long-lasting product that comes with a warranty, you will receive a warranty certificate upon delivery with all the details of the service center that provides repairs during the warranty period. The warranty for products purchased from partners in the Vivre Marketplace is provided by the partner who sold the product or by the authorized service center of the manufacturer, as applicable.

11.6. Product return

Partners in the Vivre Marketplace offer the same return period of 14 days according to Vivre's Terms and Conditions. Vivre Marketplace partners may cover the delivery fee for returned products (regardless of the reason for the return, except in cases of abusive returns) according to their own return policy. The return conditions are presented on the partner's page, in the Return and Warranty section, which you can access by clicking on their name in the product page you wish to return.

12. Fraud

12.1. Vivre Homes does not ask its Clients or Users through any means of communication (e-mail/phone/SMS/etc.) for information regarding confidential data, bank accounts/cards, or personal passwords.

12.2. The Client / Member assumes full responsibility for disclosing their confidential data to a third party.

12.3. Vivre Homes disclaims any responsibility in the event that a Member / Client is harmed in any way by a third party claiming to be/representing the interests of Vivre Homes.

12.4. The Client or Member will inform Vivre Homes about such attempts using the contact details.

12.5. Vivre Homes does not promote SPAM. Any Member/client who has explicitly provided their email address on the site can opt to deactivate the customer account associated with this email address.

12.6. Communications made by Vivre Homes through electronic means of remote communication (i.e. e-mail) contain the complete and compliant identification data of the sender or links to this information, at the time of content transmission.

12.7. The following purposes will be considered an attempt to defraud the Site/Content and/or Vivre Homes. Vivre Homes reserves the right to initiate criminal proceedings against those who have attempted to, or have achieved these purpose(s):

12.7.1. To access any type of data of another Member/Client using an account or by any other method.
12.7.2. To alter or modify the content of the Site or any correspondence sent by any means by Vivre Homes to the Member / Client.
12.7.3. To affect the performance of the server/servers on which the site runs.
12.7.4. To access or disclose to any third party who does not have the necessary legal authority, the content sent by any means by Vivre Homes to the Member/Client when they are not the legitimate recipient of the content.

13. Limitation of liability

13.1.Vivre Homes cannot be held responsible in any way to any Member/Client using the Site or the Content, except within the limits of the articles that constitute Terms and Conditions.

13.2. In case a Member/Client believes that any Content sent by any means by Vivre Homes infringes copyright rights or any other rights, they can contact Vivre Homes for details, according to the contact details at contact@vivre.eu so that Vivre Homes can make an informed decision.

13.3. Vivre Homes does not guarantee the Member or Client access to the site or service, in the absence of registration by the latter by going through the registration steps on the site, and does not grant them the right to download or partially and/or fully modify the content, to reproduce partially or fully the content, to copy, or to exploit any content in any other way, or to transfer any content to any third party to which they have and/or obtained access, based on a user agreement, without prior written consent from Vivre Homes.

13.4. Vivre Homes is not responsible for the content, quality, or nature of other sites accessed through links from the content, regardless of the nature of these links. For those sites, liability is entirely held by their owners.

13.5. Vivre Homes is exonerated from any fault in the case of using the sites and/or the content transmitted to the Member or Client, by any means (electronic, telephone, etc.), through the sites, email, or an employee of Vivre Homes, when this use of the content may or does cause damages of any kind to the Member, Client, and/or any third party involved in this transfer of Content.

13.6. Vivre Homes does not provide any kind of direct or indirect guarantees that:

13.6.1. The service will meet the client's requirements;
13.6.2. The service will be uninterrupted, safe, or error-free;
13.6.3. The products/services obtained for free or for a fee through the service will meet the requirements or expectations of the client.

13.7. Within the limits of the provisions of Terms and Conditions, the operators, administrators, and/or owners of the site are in no way responsible for the relationships or the consequences thereof resulting from, but not limited to, purchases, special offers, promotions, or any other type of relationship/link/transaction/collaboration/etc. that may occur between the client or Member and any of those promoting directly or indirectly through the site.

14. Force majeure and fortuitous event

14.1. Except for cases where they have expressly provided otherwise, neither party to a concluded contract that is still in progress will be liable for non-performance on time and/or properly, wholly or partially, of any obligations incumbent upon them under the contract, if the non-performance of the respective obligation was caused by a force majeure event.

14.2. The party or the legal representative of the party invoking the aforementioned event is obliged to notify the other party, immediately and fully, of its occurrence and to take any measures available to limit the consequences of that event.

14.3. The party or the legal representative of the party invoking the aforementioned event is exempt from this obligation only if the event prevents them from completing it.

14.4. If the respective event does not cease within 15 days from the date of its occurrence, each party will have the right to notify the other party of the automatic termination of this contract without either of them being able to claim any damages from the other.

14.5. The party invoking the force majeure event must provide evidence of the impossibility of performing the obligations within 30 days from the date of the event occurrence, but within the limits of art. 13.3.

14.6. Exceptionally (without the fault of Vivre Homes) and due to a fortuitous event (such as an accident of the carrier or supplier), it may be possible that the delivery of products cannot be made. In this case, the Customer may receive an activatable promotional point (at Vivre Deco's discretion and on a case-by-case basis) that can be used indefinitely for purchasing products from the site ro.Vivre.eu as described in point 7.9.

15. Disputes

15.1. By using/viewing/visiting/etc. the sites and/or any content sent by Vivre Homes to the Member/Client through access and/or delivery by any means (electronic, telephone, etc.), they declare their agreement at least with the provisions of the "Terms and Conditions".

15.2. Any dispute regarding these Terms and Conditions that may arise between the Member/Client and Vivre Homes will be resolved amicably.

15.3. Any dispute, of any kind, that may arise between the Member and Vivre Homes or its partners, will be resolved amicably. If this is not possible, the conflict will be settled by the competent court, according to the applicable legal provisions.

15.4. Considering the provisions of Regulation (EU) No. 524/2013 on online dispute resolution for consumer matters and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC, Vivre Homes offers the Member/Client the possibility to opt for extrajudicial resolution of any disputes, by using the European online dispute resolution platform (ODR platform), a digital tool created by the European Commission to facilitate independent, impartial, transparent, effective, quick, and fair extrajudicial resolution of disputes concerning contractual obligations arising from sales or service contracts between a consumer residing in the Union and a trader established in the Union. In this regard, the following link to the ODR platform can be used: ODR.

15.5. If any of the above clauses is found to be null or invalid, regardless of the reason, this clause will not affect the validity of the other clauses.

15.6. This document has been drafted and will be interpreted in accordance with Romanian legislation. Applicable law – Jurisdiction This Contract is subject to Romanian law. Any disputes arising between VIVRE HOMES S.R.L. and Clients/Buyers will be resolved amicably or, if this is not possible, the disputes will be resolved by the competent Romanian courts in the Municipality of Bucharest.

16. Information regarding WEEE

16.1. Waste electrical and electronic equipment (WEEE) may contain hazardous substances that have a negative impact on the environment and human health if they are not collected separately.

Considering the provisions of OUG 195/2005 – regarding environmental protection and O.U.G. 5/2015 regarding waste electrical and electronic equipment, Clients will take into account the following:

16.1.1. CLIENTS have the obligation not to dispose of waste electrical and electronic equipment (WEEE) as unsorted municipal waste and to separately collect this WEEE;
16.1.2. The collection of these waste (WEEE) will be carried out through the public WEEE collection service, directly by the Ecotic Association (according to points 1.3 and 1.4) and through collection centers organized by authorized economic operators for WEEE collection. You can access the list of collection points: http://www.ecotic.ro/consumatori/puncte-colectare-DEEE
16.1.3. Clients can deliver WEEE free of charge at the collection points specified at the time of purchase of a new product from the same category; thus, Vivre Homes applies the WEEE collection policy under a one-to-one take-back system, according to the current legislation, if the delivered equipment is equivalent and has fulfilled the same functions as the new equipment supplied; Vivre Homes clients can deliver equivalent WEEE by communicating this option to Vivre Homes at the time of ordering or upon receipt;
16.1.4. Vivre Homes ensures collection, during working hours, from end users, free of charge, without their obligation to purchase equivalent EEE, of very small-sized WEEE at the Vivre Homes work point at the address: Soseaua Giurgiului nr 321, sector 4, Bucharest.

16.2. The symbol indicating that electrical and electronic equipment is subject to separate collection and that it has been placed on the market after the date of 31.12.2006 represents a wheeled bin crossed out with a cross and a black bar at the bottom, as in the adjacent image.

16.3. This pictogram indicates that WEEE should not be mixed with household waste and that they are subject to separate collection.

16.4. Registration number in the Register of placing electrical and electronic equipment on the market: RO-2018-06-EEE-2231-II

16.5. Registration number in the Register of battery and accumulator producers: RO-2015-04-B&A-0717

17. REVIEWS and Ratings

17.1. Writing Reviews, Comments can be done by Users/Clients/Buyers in the "My Reviews" section or from the Client's Vivre account. The information recorded can be both positive and negative and will refer to the characteristics and use of a product or service.

17.2. Upon registering a particular Review/Comment/Question on the ro.Vivre.eu Site, the Client grants Vivre Homes a non-exclusive, perpetual, irrevocable, unlimited territorial license and grants the Seller the right to use, reproduce, modify, adapt, publish, translate, distribute, and display this content.

17.3. Each Client, at the time of submitting a Review/Comment/Question in the mentioned sections, agrees to comply with the following rules:

to refer only to the characteristics and/or way of using a particular product or service, avoiding information related to aspects that can change (price or promotional offers) or information that relates to the ordering process;
to use only the Romanian language;
to use appropriate, non-offensive language, without terms that may insult or affect any other Client;
to ensure that the information they provide is realistic, correct, non-misleading, and in accordance with applicable laws, thus respecting the rights of other parties, copyright, trademark rights, licensing, or other property rights, advertising, or privacy;
to use this facility only to communicate or obtain additional details regarding a specific product or service from the Site, without referring to other companies that promote the sale and purchase of products or services;
not to provide or request, in any way or to any extent, personal data (contact details, information about delivery or home address, phone numbers, email addresses, names and/or surnames, etc.) or any other information that may lead to the disclosure of such personal data;
not to enter information and/or details about URLs (links) from other commercial sites that conduct the same business activity as the Seller;
not to attempt to defraud the services provided by the Seller or to submit Reviews/Comments/Questions that contain advertising materials;
not to use the Review/Comment/Question as a means of communication with the Seller, in this regard, the Seller’s contact details provided on the Site will be used.

17.4. In addition to a realistic assessment, when submitting a Review, the Client will also add a relevant Rating for the associated product or service. Reviews, along with their corresponding Ratings, will influence the overall Rating of the product or service. Thus, a Review accompanied by a high Rating leads to an increase in the overall Rating, while a Review accompanied by a low Rating leads to a decrease in the overall Rating.

17.5. When a Review/Comment/Question is reported by a Client as having inappropriate content, from a strictly subjective perspective, this content is carefully examined by the Seller to determine whether it violates the Terms and Conditions of the Site. Texts, photos, or videos submitted are removed from the Site only after examination by the Seller.

17.6. If the Seller finds repeated violations of the Terms and Conditions, it reserves the right to suspend the Client's ability to submit Reviews/Comments/Questions in the "My Reviews" section. For complaints or claims related to the Purchased Good and/or Service, Buyers have available https://ro.vivre.eu/contact. The maximum timeframe for resolving complaints or claims is 30 calendar days from their receipt.

18. Final provisions

18.1. Vivre Homes reserves the right to make any changes to these provisions, as well as any changes to the site/its structure/service and any content without prior notice to the Member or Client.

18.2. Within the limits of the Terms and Conditions, Vivre Homes cannot be held responsible for any errors that occur on the site for any reason, including due to modifications, settings, etc., that are not made by the site administrator.

18.3. Vivre Homes reserves the right to introduce advertising banners of any kind and/or links on any page of the site, in compliance with applicable legislation.

19. Contact and other information

19.1. If you have any questions or suggestions regarding Vivre Homes, please contact us by email at contact@vivre.eu, from Monday to Friday, from 09:00 to 18:00.

19.2. Any comments, questions, feedback, ideas, suggestions, or other communications or information about or related to the website ro.Vivre.eu, its functionality or improvement will remain the property of VIVRE HOMES S.R.L..

Processing of personal data: VIVRE HOMES S.R.L. is registered in the register of personal data processing under number 22845.

19.3. The data protection officer can be contacted at the dedicated email address: dpo@Vivre.eu.

20. Data Deletion Policy

20.1. The User or Customer may withdraw their consent at any time, understanding to renounce: access to the Service, other services offered by Vivre Homes through the Website, in this regard the User or Customer will send an email to dpo@Vivre.eu.

20.2. In the event that the User or Customer no longer wishes to receive newsletters/alerts and/or communications from Vivre for marketing and advertising/promotional purposes through any communication channel (electronic, telephone, etc.), they can make the UNSUBSCRIBE request available in any communication via email or by sending a written request to the data protection officer at dpo@Vivre.eu.

20.3. The User or Customer, in accordance with the provisions and rules regarding the protection of personal data, has the right to request the DELETION of their personal data processed for commercial purposes by Vivre based on the contract agreed upon by the parties, and in this regard can submit a written request to the data protection officer at dpo@Vivre.eu.

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